Delivery & Returns – Hair Secretz
FREE delivery on all UK orders!
FREE delivery on all UK orders!
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Delivery & Returns

All orders placed in the placed before 2pm between Monday  Friday (excluding Bank Holidays) will be shipped the same day and arrive within 1-2 business days.

Orders placed on Saturday and Sunday will be shipped Monday and arrive within 1-2 business days.

Returned items should be unused due to hygiene reasons and must be returned in original packaging and with any enclosed documentation/proof of purchase. We will issue a full refund on receipt, only if the item is faulty, excluding the original delivery charge. Alternatively, if preferred and the item is faulty we will exchange the item.

Please note:

1.Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.

2.The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

3.The cost of returning the item to us is the responsibility of the customer.

4.Delivery charges are only refundable where goods are faulty and a refund is made.